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Returns
At The AJC we stand behind every item we sell with a 100% Satisfaction Guarantee and are confident that your jewellery purchase will exceed your expectations.
However, if you are not entirely satisfied with your purchase, we offer a 30 Day, Full Money-Back Guarantee on all purchases.
FREE
Contact us within 30 days of receipt of the item to let us know of your intention to return the item/s.
Return the item(s) to us within the original packaging (including padded envelope). Attach the two DHL return labels provided to the outside of the parcel.
Drop off the parcel at your nearest DHL Service Point.
Buyer pays return postage and any taxes/duties applied
Contact us within 30 days of receipt of the item to let us know of your intention to return the item/s.
We strongly recommend that you return the item(s) via DHL Express International as we are not responsible for items that do not reach us.
Return the item(s) to us within the original packaging (including padded envelope). Attach the DHL return label provided to the outside of the parcel.
Drop off the parcel at your nearest DHL Service Point, and hand the shipper the AJC Shipping Invoice & Antique Declaration that was attached to the outside of the original DHL envelope.
For orders under £500.00, customers will be responsible for arranging return shipping. Please contact us for advice.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the UK.
We will accept returned goods for a refund under the following conditions:
- Please contact us within 30 days of receipt of the item/s to let us know of your intention to return the item.
- Please return the item(s) to us within 48 hours of notifying us of your intention to do so.
- Item(s) must be returned in the same condition as they were in when received by you – damaged, broken or altered items will not be accepted for a refund.
- We will refund you the full purchase price of the item(s) within 48 hours (or two working days) of receipt, via the mode or payment used in the original purchase. If paid via credit card, please allow up to five working days for the processed refund to show up on your statement, depending on your issuing bank.
- If the item is a ring that we have sized for free, we will deduct the cost of sizing (£72) from the refund amount.
- For international orders, return shipping costs (including any import charges) will be deducted from the refund amount.
- Please note that international customs taxes/duties are not refunded for shipments outside the UK.